Refund Policy

At PurityCoffeeSale.com, we want you to be completely satisfied with every purchase. We stand behind the quality and freshness of our coffee, and we are committed to making things right if you are not happy with your order.

Because we sell a perishable food product, we have established the following policy to ensure fairness and safety for all of our customers.

The Purity Promise: Love It or Let Us Know

We truly believe you will love the taste and quality of our high-antioxidant coffee. However, if for any reason you are not satisfied, we want to hear from you.

You can request a refund or replacement within 14 days of your delivery date.

Refund Scenarios

1. Damaged, Defective, or Incorrect Orders

If your order arrives in unacceptable condition, we will make it right immediately. This includes:

  • The package or bag is visibly damaged or torn upon arrival.

  • You received the wrong product or roast.

  • There is a quality defect in the product.

What to do: Please contact us at [email protected] within 48 hours of delivery. Include your order number and a photo of the damage or issue if possible. We will issue a full refund or send a replacement shipment at no cost to you.

2. Quality or Taste Concerns

Taste is personal. If you try our coffee and decide it is not for you, please reach out to us.

What to do: Contact us at [email protected] within 14 days of delivery. Tell us about your experience. While we cannot accept returns of opened coffee for health and safety reasons, we value your feedback. We will work with you to find a fair solution, which may include:

  • A full or partial refund.

  • A credit toward a different roast or product.

  • A replacement bag of a different variety for you to try.

3. Subscription Refunds

We make every effort to ensure your subscription orders are accurate and timely.

  • Incorrect Subscription Shipments: If we made a mistake on your recurring order, please contact us immediately for a full refund or replacement.

  • Accidental Orders: If you accidentally placed a subscription order and need to cancel it, you must do so before the next order is processed. You can manage your subscription at any time by logging into your account.

  • Refunds for Subscription Orders: Refunds for subscription orders follow the same 14-day policy as standard orders.

Non-Refundable Items

Due to the perishable nature of coffee, we generally cannot accept returns of physical products. This policy helps us ensure that all coffee shipped to customers is fresh and safe. Instead of returning the product, we will process your refund or replacement based on your request and our conversation.

How Refunds Are Processed

Once we receive your refund request and approve it, we will process the refund back to your original method of payment.

  • Timing: Refunds typically appear in your account within 5-10 business days, depending on your bank or credit card company.

  • Confirmation: You will receive an email from us confirming that your refund has been issued.

  • Original Charges: Refunds are for the cost of the product only. Shipping charges are generally non-refundable unless the error was on our side (e.g., we sent the wrong item or the package was damaged).

How to Request a Refund

Requesting a refund is simple. Just email us at:

[email protected]

Please include:

  1. Your full name and order number.

  2. A brief description of the issue.

  3. A photo if the issue relates to damage or defect.

We are a small team dedicated to your health and happiness, and we will respond  to you as quickly as possible—usually within 24 hours.