Customer Service Policy

At PurityCoffeeSale.com, your satisfaction is as important to us as your health. We are committed to providing you with a seamless shopping experience, from the moment you browse our site to the last sip of your perfectly brewed coffee.

If you ever have a question or concern, please don't hesitate to reach out. We’re here to help.

Contact Us:

  • Email: [email protected]

  • Response Time: We strive to respond to all inquiries within 24 hours (Monday – Friday).

1. Ordering & Payment

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal to ensure a secure and convenient checkout process.

  • Security: Your privacy and security are our top priorities. Our site uses industry-standard SSL encryption to protect your personal and payment information.

  • Order Confirmation: Once your order is successfully placed, you will receive an email confirmation containing your order details and order number. If you do not receive this email, please check your spam folder or contact us to verify your order status.

2. Shipping Policy

We know you want your healthy coffee as quickly as possible. We partner with reliable carriers to ensure fast and safe delivery right to your doorstep.

  • Processing Time: Most orders are processed and shipped within 1-2 business days (excluding weekends and holidays).

  • Shipping Carriers: We primarily use USPS and UPS based on your location and selection at checkout.

  • Tracking Information: Once your order ships, you will receive a shipping confirmation email with a tracking number so you can follow your package’s journey.

  • Shipping Destinations: We currently ship throughout the United States (including Alaska and Hawaii) and to APO/FPO addresses.

  • Shipping Costs: Shipping costs are calculated automatically based on your location and package weight during the checkout process. We occasionally offer free shipping promotions—keep an eye on our website!

3. Subscription & "Subscribe & Save" Policy

Love our coffee? Subscribing is the best way to never run out and to save money.

  • How it Works: When you subscribe to a product, you will receive regular shipments at the frequency you select (e.g., every 2, 4, or 6 weeks).

  • Discounts: Subscribers automatically receive a 5% discount on all recurring orders.

  • Managing Your Subscription: You have full control over your account.

    • Skip: Going on vacation? You can easily skip a shipment in your account dashboard.

    • Change Frequency: Need coffee sooner or later? You can update your delivery schedule at any time.

    • Update Payment/Address: You can edit your shipping address and payment method before your next order processes.

    • Cancel: You can cancel your subscription at any time, with no fees or penalties. Simply log in to your account or contact us for assistance.

4. Returns & Refund Policy

Your happiness with our coffee is our guarantee. Because we are selling a perishable food item, we adhere to the following policy to ensure fairness and safety for all customers.

The "Love It or Let Us Know" Guarantee

If you are not completely satisfied with your purchase, please contact us within 14 days of delivery.

  • Defective or Damaged Items: If your product arrives damaged, defective, or if we made a mistake on your order, we will make it right. Please contact us immediately with your order number and a photo of the damage (if applicable), and we will issue a full refund or send a replacement at no cost to you.

  • Quality Issues: If you simply don't enjoy the taste, or feel the coffee isn't right for you, please reach out. While we cannot accept returns of opened coffee for hygiene reasons, we value your feedback and will work with you to find a fair solution, which may include a refund or credit toward a different roast.

  • Refunds: Once we have reviewed your request, refunds will be processed back to your original method of payment within 5-10 business days. You will be notified via email once the refund has been issued.

5. Product Quality Guarantee

We stand behind the quality of the Purity Coffee we sell. We personally ensure that every bag shipped from our facility is fresh and stored correctly. If you ever feel your coffee does not meet the high standards of freshness you expect, please tell us immediately so we can fix the situation.